Question 1

Does Thatch Risk Acceptances cover wheel repairs?

Accepted Answer

Yes, Thatch Risk Acceptances covers wheel repairs when the damage is caused by an insured event such as accidents, pothole impacts, or collision damage. Normal wear and tear or cosmetic refurbishment without underlying damage is typically not covered.

Question 2

How long does the claims process take?

Accepted Answer

Once you've logged your claim with Thatch Risk Acceptances and received authorization, most wheel repairs are completed within 24-48 hours. The total time from claim to completion depends on how quickly Thatch Risk Acceptances processes and approves your claim.

Question 3

Do I need to pay upfront for repairs?

Accepted Answer

No, we offer direct billing with Thatch Risk Acceptances for approved claims. You only need to pay your policy excess amount. We handle all the paperwork and billing directly with Thatch Risk Acceptances.

Question 4

What documents do I need for my claim?

Accepted Answer

You'll need your Thatch Risk Acceptances policy number, claim reference number, driver's license, vehicle registration, and photos of the damage. If the incident involved another party or required a police report, bring that documentation as well.

Question 5

Can I choose Speedline as my repairer?

Accepted Answer

Yes, Speedline is an approved repair center for Thatch Risk Acceptances. You can specify us as your preferred repairer when logging your claim, or contact us directly and we'll coordinate with Thatch Risk Acceptances on your behalf.

Question 6

What types of wheel damage are covered?

Accepted Answer

Thatch Risk Acceptances typically covers accidental damage including curb rash, pothole damage, impact damage, structural cracks, and bent or buckled wheels. Coverage depends on your specific policy terms and the cause of the damage.

Question 7

Is there a warranty on insurance repairs?

Accepted Answer

Yes, all our wheel repairs come with a lifetime workmanship guarantee, regardless of whether it's an insurance claim or private repair. We stand behind the quality of our work.

Question 8

What if my claim is rejected?

Accepted Answer

If Thatch Risk Acceptances rejects your claim, we can still repair your wheels at competitive rates. We'll provide you with a detailed quote and discuss payment options. Many customers choose to proceed with repairs even if insurance doesn't cover them.

Thatch Risk Acceptances: Wheel Repair Assessment (Verify Cover)

Wheel Coverage (Thatch Risk Policies)

What's Covered

Exclusions

Claims via Thatch Risk Acceptances (Verify Motor Cover)

Verify Policy Cover FIRST

Contact Broker/Thatch Risk

Obtain Claim Reference

Speedline Assessment

Approval via Thatch Risk/Insurer

Repair if Authorized

Thatch Risk Policy & Wheel Damage?

Phone

Email

Hours

Thatch Risk Acceptances Insurance Claims FAQs

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