Question 1

Does Sanlam cover wheel repairs?

Accepted Answer

Yes, Sanlam covers wheel repairs when the damage is caused by an insured event such as accidents, pothole impacts, or collision damage. Normal wear and tear or cosmetic refurbishment without underlying damage is typically not covered.

Question 2

How long does the claims process take?

Accepted Answer

Once you've logged your claim with Sanlam and received authorization, most wheel repairs are completed within 24-48 hours. The total time from claim to completion depends on how quickly Sanlam processes and approves your claim.

Question 3

Do I need to pay upfront for repairs?

Accepted Answer

No, we offer direct billing with Sanlam for approved claims. You only need to pay your policy excess amount. We handle all the paperwork and billing directly with Sanlam.

Question 4

What documents do I need for my claim?

Accepted Answer

You'll need your Sanlam policy number, claim reference number, driver's license, vehicle registration, and photos of the damage. If the incident involved another party or required a police report, bring that documentation as well.

Question 5

Can I choose Speedline as my repairer?

Accepted Answer

Yes, Speedline is an approved repair center for Sanlam. You can specify us as your preferred repairer when logging your claim, or contact us directly and we'll coordinate with Sanlam on your behalf.

Question 6

What types of wheel damage are covered?

Accepted Answer

Sanlam typically covers accidental damage including curb rash, pothole damage, impact damage, structural cracks, and bent or buckled wheels. Coverage depends on your specific policy terms and the cause of the damage.

Question 7

Is there a warranty on insurance repairs?

Accepted Answer

Yes, all our wheel repairs come with a lifetime workmanship guarantee, regardless of whether it's an insurance claim or private repair. We stand behind the quality of our work.

Question 8

What if my claim is rejected?

Accepted Answer

If Sanlam rejects your claim, we can still repair your wheels at competitive rates. We'll provide you with a detailed quote and discuss payment options. Many customers choose to proceed with repairs even if insurance doesn't cover them.

Sanlam Group Insurance Wheel Repairs

Wheel Coverage (Sanlam Group Policies)

What's Covered

Exclusions

Sanlam Group Claims Process

Identify Channel (Santam/MiWay/Broker)

Contact Correct Channel

Obtain Claim Reference

Visit Speedline for Assessment

Approval via Channel

Repair Completion

Sanlam Group Policy Wheel Damage?

Phone

Email

Hours

Sanlam Insurance Claims FAQs

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