Question 1

Does One Loyalty Rewards cover wheel repairs?

Accepted Answer

Yes, One Loyalty Rewards covers wheel repairs when the damage is caused by an insured event such as accidents, pothole impacts, or collision damage. Normal wear and tear or cosmetic refurbishment without underlying damage is typically not covered.

Question 2

How long does the claims process take?

Accepted Answer

Once you've logged your claim with One Loyalty Rewards and received authorization, most wheel repairs are completed within 24-48 hours. The total time from claim to completion depends on how quickly One Loyalty Rewards processes and approves your claim.

Question 3

Do I need to pay upfront for repairs?

Accepted Answer

No, we offer direct billing with One Loyalty Rewards for approved claims. You only need to pay your policy excess amount. We handle all the paperwork and billing directly with One Loyalty Rewards.

Question 4

What documents do I need for my claim?

Accepted Answer

You'll need your One Loyalty Rewards policy number, claim reference number, driver's license, vehicle registration, and photos of the damage. If the incident involved another party or required a police report, bring that documentation as well.

Question 5

Can I choose Speedline as my repairer?

Accepted Answer

Yes, Speedline is an approved repair center for One Loyalty Rewards. You can specify us as your preferred repairer when logging your claim, or contact us directly and we'll coordinate with One Loyalty Rewards on your behalf.

Question 6

What types of wheel damage are covered?

Accepted Answer

One Loyalty Rewards typically covers accidental damage including curb rash, pothole damage, impact damage, structural cracks, and bent or buckled wheels. Coverage depends on your specific policy terms and the cause of the damage.

Question 7

Is there a warranty on insurance repairs?

Accepted Answer

Yes, all our wheel repairs come with a lifetime workmanship guarantee, regardless of whether it's an insurance claim or private repair. We stand behind the quality of our work.

Question 8

What if my claim is rejected?

Accepted Answer

If One Loyalty Rewards rejects your claim, we can still repair your wheels at competitive rates. We'll provide you with a detailed quote and discuss payment options. Many customers choose to proceed with repairs even if insurance doesn't cover them.

Wheel Repairs (Insurers Using One Loyalty)

Coverage Provided by Your Insurer (VAS Separate)

What's Covered

Exclusions

Claims Process (Insurers Partnered with One Loyalty)

Contact Your Insurer/Broker

Check for One Loyalty VAS

Damage Claim Stays with Insurer

Speedline Assessment

Insurer Approves Repair

Need Wheel Repair? (One Loyalty VAS?)

Phone

Email

Hours

One Loyalty Rewards Insurance Claims FAQs

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