Question 1

Does Marsh Africa cover wheel repairs?

Accepted Answer

Yes, Marsh Africa covers wheel repairs when the damage is caused by an insured event such as accidents, pothole impacts, or collision damage. Normal wear and tear or cosmetic refurbishment without underlying damage is typically not covered.

Question 2

How long does the claims process take?

Accepted Answer

Once you've logged your claim with Marsh Africa and received authorization, most wheel repairs are completed within 24-48 hours. The total time from claim to completion depends on how quickly Marsh Africa processes and approves your claim.

Question 3

Do I need to pay upfront for repairs?

Accepted Answer

No, we offer direct billing with Marsh Africa for approved claims. You only need to pay your policy excess amount. We handle all the paperwork and billing directly with Marsh Africa.

Question 4

What documents do I need for my claim?

Accepted Answer

You'll need your Marsh Africa policy number, claim reference number, driver's license, vehicle registration, and photos of the damage. If the incident involved another party or required a police report, bring that documentation as well.

Question 5

Can I choose Speedline as my repairer?

Accepted Answer

Yes, Speedline is an approved repair center for Marsh Africa. You can specify us as your preferred repairer when logging your claim, or contact us directly and we'll coordinate with Marsh Africa on your behalf.

Question 6

What types of wheel damage are covered?

Accepted Answer

Marsh Africa typically covers accidental damage including curb rash, pothole damage, impact damage, structural cracks, and bent or buckled wheels. Coverage depends on your specific policy terms and the cause of the damage.

Question 7

Is there a warranty on insurance repairs?

Accepted Answer

Yes, all our wheel repairs come with a lifetime workmanship guarantee, regardless of whether it's an insurance claim or private repair. We stand behind the quality of our work.

Question 8

What if my claim is rejected?

Accepted Answer

If Marsh Africa rejects your claim, we can still repair your wheels at competitive rates. We'll provide you with a detailed quote and discuss payment options. Many customers choose to proceed with repairs even if insurance doesn't cover them.

Wheel Repairs for Marsh Africa Clients

Wheel Coverage (Policies via Marsh)

What's Covered

Exclusions

Claims Process via Marsh Africa

Contact Marsh Advisor

Broker Logs Claim

Obtain Claim Reference

Visit Speedline for Quote

Approval via Broker/Insurer

Repair Post-Approval

Marsh Client Needing Wheel Repair?

Phone

Email

Hours

Marsh Africa Insurance Claims FAQs

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