Question 1

Does CIB Insurance Administrators cover wheel repairs?

Accepted Answer

Yes, CIB Insurance Administrators covers wheel repairs when the damage is caused by an insured event such as accidents, pothole impacts, or collision damage. Normal wear and tear or cosmetic refurbishment without underlying damage is typically not covered.

Question 2

How long does the claims process take?

Accepted Answer

Once you've logged your claim with CIB Insurance Administrators and received authorization, most wheel repairs are completed within 24-48 hours. The total time from claim to completion depends on how quickly CIB Insurance Administrators processes and approves your claim.

Question 3

Do I need to pay upfront for repairs?

Accepted Answer

No, we offer direct billing with CIB Insurance Administrators for approved claims. You only need to pay your policy excess amount. We handle all the paperwork and billing directly with CIB Insurance Administrators.

Question 4

What documents do I need for my claim?

Accepted Answer

You'll need your CIB Insurance Administrators policy number, claim reference number, driver's license, vehicle registration, and photos of the damage. If the incident involved another party or required a police report, bring that documentation as well.

Question 5

Can I choose Speedline as my repairer?

Accepted Answer

Yes, Speedline is an approved repair center for CIB Insurance Administrators. You can specify us as your preferred repairer when logging your claim, or contact us directly and we'll coordinate with CIB Insurance Administrators on your behalf.

Question 6

What types of wheel damage are covered?

Accepted Answer

CIB Insurance Administrators typically covers accidental damage including curb rash, pothole damage, impact damage, structural cracks, and bent or buckled wheels. Coverage depends on your specific policy terms and the cause of the damage.

Question 7

Is there a warranty on insurance repairs?

Accepted Answer

Yes, all our wheel repairs come with a lifetime workmanship guarantee, regardless of whether it's an insurance claim or private repair. We stand behind the quality of our work.

Question 8

What if my claim is rejected?

Accepted Answer

If CIB Insurance Administrators rejects your claim, we can still repair your wheels at competitive rates. We'll provide you with a detailed quote and discuss payment options. Many customers choose to proceed with repairs even if insurance doesn't cover them.

CIB Insurance Administrators: Wheel Repairs

Wheel Coverage via CIB Policies

What's Covered

Exclusions

Claims Process for CIB Policies

Contact Your Broker

Broker Logs Claim with CIB

Receive Claim Number

Visit Speedline for Quote

CIB/Underwriter Approval

Repair Upon Authorization

CIB Policy Wheel Damage?

Phone

Email

Hours

CIB Insurance Administrators Insurance Claims FAQs

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